Support
Our dedicated team of support engineers provide enterprise-level support services and ensure our customers realize the full potential of Elastra’s solutions.
We offer:
- 24 x 7 hotline for production support and outages
- No limits on the number of support tickets raised per month
- 2-hour guaranteed response time on all high priority tickets
- Personalized customer care. Each account receives a dedicated support engineer who is knowledgeable of your deployments and application needs
- Support Forums
Create a Support Ticket:
Phone: + 1.415.651.0100, Press Option 5
This channel is solely meant to report production outages, service interruptions or unavailability of critical product functionality.
E-mail: support@elastra.com
When contacting support, please provide all necessary information to help us diagnose the issue. Screenshots, trace reports, logs, and any documentation providing additional relevant information will help in accelerating root cause analysis.
